Terms and Conditions

1. Acceptance of terms

By creating a Vaansa account or using any part of the Vaansa service, you agree to these Terms and Conditions ("Terms"). If you are accepting on behalf of a business, you represent that you have authority to bind that business. If you do not agree, do not use Vaansa.

2. The service

Vaansa is a cloud-based restaurant management platform providing point of sale (POS), inventory management, recipe costing, P&L dashboards, shift close and cash reconciliation, analytics, HR, and related features (the "Service"). We may add, modify, or remove features at any time. When we make material changes, we will give you reasonable notice.

3. Accounts and access

• You must provide accurate, current information when creating an account.
• You are responsible for maintaining the security of your account credentials. Do not share your password.
• You are responsible for all activity that occurs under your account, including actions by staff members you grant access to.
• Notify us immediately at info@vaansa.com if you suspect unauthorised access.
• We may suspend or terminate accounts that show signs of abuse, fraud, or violation of these Terms.

4. Subscriptions and billing

5. Your data

You own your restaurant's data — menu items, recipes, inventory records, financial figures, staff data, and transaction history ("Your Data"). We do not claim any ownership over it. You grant Vaansa a limited licence to store, process, and display Your Data solely to provide and improve the Service. You can export Your Data at any time. On account closure, you have 30 days to complete an export before data deletion begins.

6. Acceptable use

You agree not to:

• Use Vaansa for any unlawful purpose or in violation of applicable law
• Attempt to gain unauthorised access to any part of the Service or another user's account
• Reverse-engineer, decompile, or disassemble any part of the Service
• Use automated tools to scrape, crawl, or extract data from Vaansa without our written permission
• Transmit malware, viruses, or any code designed to disrupt or harm the Service
• Resell or sublicense access to Vaansa without our written permission
• Use the Service to store or process data that violates any applicable law

7. Intellectual property

Vaansa and its software, design, trademarks, and content (excluding Your Data) are owned by Appware Technology Pvt. Ltd. Nothing in these Terms transfers any intellectual property rights to you beyond the limited right to use the Service during your subscription. "Vaansa" and "भान्सा" are trademarks of Appware Technology Pvt. Ltd.

8. Uptime and availability

We target 99.5% monthly uptime for the Service, excluding scheduled maintenance. We will give reasonable advance notice of planned downtime. We are not liable for service interruptions caused by events outside our control — including internet outages, infrastructure failures, force majeure, or third-party service disruptions.

9. Limitation of liability

To the maximum extent permitted by applicable law:

• Vaansa is provided "as is" without warranties of any kind, express or implied
• We do not warrant that the Service will be error-free, uninterrupted, or meet your specific requirements
• Our total liability to you for any claim arising from use of the Service is limited to the amount you paid us in the 12 months preceding the claim
• We are not liable for indirect, incidental, consequential, or punitive damages, including lost profits or loss of data

Nothing in these Terms excludes liability for fraud, gross negligence, or any liability that cannot be excluded under applicable law.

10. Indemnity

You agree to indemnify and hold Vaansa, its directors, employees, and agents harmless from any claims, damages, or expenses (including reasonable legal fees) arising from your use of the Service, Your Data, or your violation of these Terms.

11. Termination

12. Governing law and disputes

These Terms are governed by the laws of Nepal. For subscribers, disputes will be governed by law to the extent required by applicable regulation. Any dispute arising under these Terms that cannot be resolved informally will be submitted to binding arbitration in Kathmandu, Nepal, under the Arbitration Act, 2055 (Nepal). Nothing prevents either party from seeking emergency injunctive relief from a competent court.

13. Changes to these terms

We may update these Terms as the product and legal landscape evolves. Material changes will be communicated by email and in-app notice at least 14 days before taking effect. Your continued use of Vaansa after the effective date constitutes acceptance. If you do not agree to the updated Terms, you may terminate your account before the effective date.

14. General

• These Terms constitute the entire agreement between you and Vaansa regarding the Service.
• If any provision is found unenforceable, the remaining provisions remain in effect.
• Our failure to enforce any right or provision is not a waiver of that right.
• You may not assign your rights under these Terms without our written consent.
• Vaansa may assign its rights and obligations, including in connection with a merger or acquisition, with notice to you.

15. Contact

Questions about these Terms: Email: info@vaansa.com Vaansa (Appware Technology Pvt. Ltd.) Kathmandu, Nepal